Did you buy an OPPO device with a free product+ gift (e.g., an OPPO Pad SE, a SUPERVOOC charger, or Enco earbuds)? This is how delivery works.
Purchased via our webshop
Usually, your gift is immediately included in the box with your order. Is it not there? Sometimes we temporarily don't have it in stock. We then put a note in the box and send the gift later. Is that note also missing? Please contact us, and we will resolve it for you.
Purchased via a partner
Did you buy your device through a partner, for example, your provider? Then you request your gift via oppo.donaraz.app. After your request, according to our terms and conditions, we may take a few weeks to review it. Please note that this can take up to 8 weeks.
After approval
As soon as your request is approved, you will automatically receive an email. Your gift will be sent separately from your device with DHL. You will often find the track & trace on your status page within a few days.
Does it take longer than 8 weeks? Let us know, and we will look into it for you.